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We strive to make the site and overall experience as enjoyable as we can for our d/Deaf, disabled and neurodivergent customers. 

 

The following information provides details about the bookable accessible provisions at the festival. If you have any questions that are not answered below please contact accessibility@massiveattackbristol.com.

 

If you would you like to register to use of any of following accessible facilities:

  • Personal Assistant Ticket

  • Viewing Platforms 

  • Accessible Parking

  • Accessible Toilets 

  • Lowered Bar Areas

  • Diverse Sensory Calm Space

Firstly, you will need to purchase a ticket in the usual way through the main page and then fill in this form.
Please be sure to finish your application fully. You will also need to upload some supporting evidence along with your application. (There will be further information in the form for details of suggested documents). Once you have submitted your form we will get back to you within seven working days to let you know if it has been approved.

 

Please note that submission of the form alone does not automatically guarantee eligibility for use of the accessible facilities.   If you have any queries about eligibility, please contact us prior to purchasing your ticket at accessibility@massiveattackbristol.com

If you require the form in an alternative format please contact us at accessibility@massiveattackbristol.com or call 0117 9411611.

Our accessible facilities will only be available to ticket holders who have pre-registered their requirements. This is to ensure that we have time to put appropriate provisions in place on site. Please complete the form no later than 4th August. Information Packs will be sent out to anyone who has successfully registered during the week before the event.

Festival Site Information

Durdham Down is situated at the top of Clifton. Although there are lots of hardstanding pathways throughout the area, the majority of the site is based on green field. While there are some sheltered areas (some stalls and marquees), it is mainly an open-air event. Ground conditions are therefore weather dependent, (if we experience extreme weather the ground may become muddy), therefore mobility across the site may become compromised.

Induction Loops

There will be an induction loop at the Accessibility Box Office and main Box Office

British Sign Language (BSL) Interpreters

Due to the amount of time required to book performance interpreters for our shows, anyone wishing to have the BSL service needs to contact the accessibility team at least three months prior to the event to ensure there is enough time to put the appropriate provision in place. Please contact accessibility@massiveattackbristol.com for enquiries.

Assistance Dogs

We welcome assistance dogs on the site. There will be an area provided for toileting and drinking. Please let us know on your form if you are bringing one in advance of the event. To organise this please contact accessibility@massiveattackbristol.com but please note you may be asked to provide supporting documentation of your dog’s training.

Strobes

Please note that strobe effects will be used at this event. However, there will not be any specific announcements prior to their use.

Accessoloo

Accessoloo is an onsite changing facility with toilet, hoist and changing table that will be joining us. N.B. Please bring your own sling if you wish to use the hoist.

Medical Services and Welfare Area

We have an onsite Medical Tent with trained First Aiders should customers need this service.

Diverse Sensory Calm Space

In addition, we have an onsite sensory break out space provided by Diverse UK. This space aims to provide a safe, low level stimulation and recalibration zone for those on the Autistic Spectrum or for those who need a place to have a moment of calm, rather than having to leave the festival. 


If you have any queries, please contact accessibility@massiveattackbristol.com or call 0117 941 1611.

Please note: The disabled access facilities are for festival goers with permanent disabilities – pregnancy and recent injuries such as broken legs, hip replacements etc do not qualify.

 

We take our accessibility seriously and therefore there will be a small number of Mystery Shopper tickets available to disabled customers. For more information please go to the AIE website here.

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